General Terms and Conditions

1.1. These Terms and Conditions apply to contracts for the rental provision of hotel rooms for lodging purposes, as well as additional services provided by the hotel (Hotel Accommodation Agreement).

1.2. The subletting or onward leasing of the provided rooms, as well as their use for purposes other than lodging, require the prior consent of the hotel in written form.

1.3. The general terms and conditions of the customer shall only apply if this has been expressly agreed upon in written form beforehand.

2.1. The hotel is free to confirm the room booking in text form.

2.2. The contractual parties are the hotel and the customer. If a third party has made the booking on behalf of the customer, they are liable to the hotel, jointly with the customer, as joint debtors.

2.3. All claims against the hotel generally expire one year from the start of the statutory limitation period. Claims for damages expire in five years. The reductions in limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3.1. The hotel is obliged to hold the rooms booked by the customer and to provide the agreed services.

3.2. The customer is obliged to pay the applicable prices of the hotel for the provision of the rooms and for other services used by them. This also applies to services and expenses of the hotel to third parties initiated by the customer. The agreed prices include the respective statutory value-added tax.

3.3. The hotel may condition its consent to a customer's desired subsequent reduction in the number of booked rooms, the hotel's services, or the customer's duration of stay on an increase in the price for the rooms and/or other services of the hotel.

3.4. Invoices from the hotel are payable within 14 days from the date of the invoice without deduction. In case of late payment, the hotel is entitled to charge a flat fee (default surcharges, processing fee) of 25.00 Euros.

3.5. The hotel is entitled to demand a prepayment or security deposit from the customer at the time of the contract conclusion.

3.6. In justified cases, such as payment arrears of the customer, the hotel is entitled to refuse further services.

3.7. The customer may only offset or settle a claim against the hotel with an undisputed or legally binding claim.

4.1. A cancellation of the contract made with the hotel by the customer requires the consent of the hotel in written form. If such consent is not given, the agreed price from the contract must still be paid, even if the customer does not utilize the contractual services.

4.2. If a date for free cancellation of the contract has been agreed upon in writing between the hotel and the customer, the customer can cancel the contract by that date without triggering any payment or compensation claims from the hotel. The customer's right to cancel expires if they do not exercise their right to cancel by the agreed date in written form to the hotel.

4.3. The guest is obligated to pay the agreed or customary price for not utilizing the contractual services, minus any expenses saved by the landlord.

We accept cancellation or shortening of your room reservation:

• up to 10 days before arrival at no cost,
• up to 5 days before arrival, we charge 70% of the room price,
• from 5 days up to the day of arrival, we charge 90% of the room price.

For early departure, we charge 100% of the contractually agreed room price.

5.1. If it has been agreed in writing that the customer can withdraw from the contract within a certain period of time without any charges, the hotel is also entitled to withdraw from the contract during this period (e.g., failure to make a contractually agreed prepayment).

5.2. In the event of a justified withdrawal by the hotel, the customer is not entitled to any compensation for damages.

6.1. The guest does not acquire the right to the provision of specific rooms unless this has been expressly agreed in text form.

6.2. Booked rooms are available to the guest from 14:00 on the agreed day of arrival. The guest has no right to earlier provision.

6.3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:30 at the latest. Thereafter, the hotel may charge 50% of the full accommodation price (list price) for the use of the room beyond the terms of the contract until 14:00, and 100% after that.

7.1. Amendments and supplements to the contract or these General Terms and Conditions shall be made in text form. Unilateral changes or additions by the customer are ineffective.

7.2. The place of performance and payment is the location of the hotel.

7.3. German law shall apply. The application of the UN Sales Law and conflict of laws or similar is excluded.

7.4. Should any provision of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In other respects, the statutory provisions shall apply.